Terms of Use
Introduction to Terms of Use
Understanding the Terms of Use for Lord Hotels is essential for any guest wishing to engage with the hospitality services provided by the brand. This document serves as the foundation of the relationship between Lord Hotels and its customers, outlining the rights and responsibilities of both parties. By setting clear expectations, these terms ensure transparency and a positive experience for all guests.
The Terms of Use define the legal framework governing reservations, check-in/check-out policies, payment methods, and cancellation procedures. Familiarity with these terms allows guests to interact confidently with Lord Hotels, ensuring clarity on privacy, security, and customer support.
Ultimately, these terms safeguard both the hotel and its guests, reducing misunderstandings and promoting mutual respect. A clear understanding of the Terms of Use contributes to a seamless and enjoyable stay at Lord Hotels.
Reservations and Cancellations
Lord Hotels provides an easy-to-use platform for reservations. Guests must confirm their bookings through the official website or authorized agents. Cancellations should be made within the stipulated period to avoid penalties. Policies may vary depending on room type or promotional offers, so guests are encouraged to review them carefully at the time of booking.
Upon arrival, valid identification is required during check-in. Guests must be at least 18 years old to check in unaccompanied. Late check-outs may be available upon request and subject to additional charges based on hotel discretion.
Check-in/Check-out and Payments
Guests must adhere to the check-in and check-out timings to ensure smooth operations. Late departures or early arrivals are subject to room availability and may incur additional fees. Lord Hotels accepts multiple payment options, including credit/debit cards and digital wallets, with secure processing to ensure confidentiality.
Different terms may apply for special group rates or promotional offers, and these will be clearly communicated at the time of booking.
User Rights and Responsibilities
Guests have the right to privacy and the protection of their personal data in accordance with applicable laws. Lord Hotels ensures all customer information is managed with confidentiality and used solely for operational purposes such as reservation management and service improvement.
Guests must provide accurate information during the booking process. Misrepresentation of personal or payment details may result in cancellation or refusal of service. All guests are also expected to conduct themselves respectfully within hotel premises, adhering to noise, smoking, and behavior policies.
Any reviews or feedback submitted must be respectful and truthful. The hotel reserves the right to moderate or remove content that is defamatory or inappropriate.
Dispute Resolution and Governing Law
In case of disputes, guests should first contact Lord Hotels directly to resolve issues amicably. If unresolved, mediation is the preferred next step, involving a neutral third party to facilitate dialogue. Should mediation fail, arbitration will be used to reach a binding decision.
All legal matters related to these Terms of Use are governed by the laws of the jurisdiction in which Lord Hotels operates. Guests are encouraged to familiarize themselves with applicable legal provisions before initiating bookings.
At Lord Hotels, we believe clear terms create trusted stays — built on respect, comfort, and clarity.